The impact of social presence on team performance in social networking platforms

Meyer, Paul; Dibbern, Jens (2011). The impact of social presence on team performance in social networking platforms. In: PACIS 2011 Proceedings, 15th Pacific Asia Conference on Information systems (PACIS) 15 (paper 128). Queensland University of Technology

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Next to the extensive use of social networking platforms (SNPs) for communication and relationship building with friends and relatives, SNPs are also increasingly used for enhancing collaboration at work. SNP usage at the workplace is fundamentally different and it is unclear how SNPs can improve collaboration as well as in what way their designs should be modified and adapted to collaboration settings. This research identifies specific SNP functions that enhance social presence as particularly beneficial for collaboration. Consequently, two designs of SNPs, one with high social presence and one with low social presence, are outlined and its impacts on collaboration are discussed. A framework is constructed that illustrates how social presence in SNPs can improve team performance through enhancing transactive memory within teams (intra-group collaboration) and relational capital across teams (inter-group collaboration). In addition, it is outlined how this framework could be evaluated in an experimental setting of teams working on a complex group task.

Item Type:	Conference or Workshop Item (Paper)
Division/Institute:	03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering 03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems
UniBE Contributor:	Meyer, Paul, Dibbern, Jens
Subjects:	600 Technology > 650 Management & public relations
ISBN:	978-1-86435-644-1
Publisher:	Queensland University of Technology
Projects:	[235] Social Network Platforms
Language:	English
Submitter:	Factscience Import
Date Deposited:	04 Oct 2013 14:27
Last Modified:	05 Dec 2022 14:08
Uncontrolled Keywords:	social networking sites, social presence, team collaboration, transactive memory, relational capital
URI:	https://boris.unibe.ch/id/eprint/9747 (FactScience: 215524)