How Social Media-Enabled Communication Awareness Enhances Project Team Performance

Krancher, Oliver; Dibbern, Jens; Meyer, Paul (2018). How Social Media-Enabled Communication Awareness Enhances Project Team Performance. Journal of the Association for Information Systems, 19(9), pp. 813-856. AIS/ACM

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Project teams increasingly rely on computer-mediated communication. In this paper, we propose that communication within these teams benefits from a communication-awareness feature that summarizes communication at one common place. We argue that such a feature pays out specifically during action episodes, when team members engage in taskwork. We conducted two studies of 51 and 35 project teams to examine how the amount of communication during action episodes relates to team performance under low versus high communication awareness. In both studies, we technologically designed communication awareness as the availability of a feed, known from social media platforms, that displays all team-internal, computer-mediated communication. The results show that the communication-awareness feature makes communication during action episodes more beneficial, both in term of effectiveness and efficiency. Zooming into the temporal patterns of communication during action episodes further reveals that high-performing teams in the high-communication-awareness condition stick out by early and steady communication. Implications for current and future research on team communication and awareness support are discussed.

Item Type:

Journal Article (Original Article)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Krancher, Oliver; Dibbern, Jens and Meyer, Paul

Subjects:

000 Computer science, knowledge & systems
600 Technology > 650 Management & public relations
300 Social sciences, sociology & anthropology > 330 Economics

ISSN:

1536-9323

Publisher:

AIS/ACM

Projects:

[235] Social Network Platforms

Language:

English

Submitter:

Oliver Krancher

Date Deposited:

23 Oct 2017 15:27

Last Modified:

07 Jan 2019 15:24

Uncontrolled Keywords:

Team communication, team episodes, awareness systems, communication awareness, social media platforms, team performance.

BORIS DOI:

10.7892/boris.105589

URI:

https://boris.unibe.ch/id/eprint/105589

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