Exploring the Motives of Citizen Reporting Engagement : Self-Concern and Other-Orientation

Abu-Tayeh, Gabriel; Neumann, Oliver; Stürmer, Matthias (2018). Exploring the Motives of Citizen Reporting Engagement : Self-Concern and Other-Orientation. Business & information systems engineering, 60(3), pp. 215-226. Springer Fachmedien Wiesbaden 10.1007/s12599-018-0530-8

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In smart city contexts, voluntary citizen reporting can be a particularly valuable source of information for local authorities. A key question in this regard is what motivates citizens to contribute their data. Drawing on motivation research in social psychology, the paper examines the question of whether self-concern or other-orientation is a stronger driver of citizen reporting engagement. To test their hypotheses, the authors rely on a sample of users from the mobile application “Zurich as good as new” in Switzerland, which enables citizens to report damages in and other issues with the city’s infrastructure. Data was collected from two different sources: motivation was assessed in an online user survey (n = 650), whereas citizen reporting engagement was measured by the number of reports per user from real platform-use data. The analysis was carried out using negative binomial regression. The findings suggest that both self-concern and other-orientation are significant drivers of citizen reporting engagement, although the effect of self-concern appears to be stronger in comparison. As such, this study contributes to a better understanding of what motivates citizens to participate in citizen reporting platforms, which are a cornerstone application in many smart cities.

Item Type:

Journal Article (Original Article)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Management

UniBE Contributor:

Abu-Tayeh, Gabriel; Neumann, Oliver and Stürmer, Matthias

Subjects:

000 Computer science, knowledge & systems
300 Social sciences, sociology & anthropology > 330 Economics
300 Social sciences, sociology & anthropology > 350 Public administration & military science
600 Technology > 650 Management & public relations

ISSN:

1867-0202

Publisher:

Springer Fachmedien Wiesbaden

Language:

English

Submitter:

Matthias Stürmer

Date Deposited:

03 Apr 2018 14:35

Last Modified:

03 May 2018 01:32

Publisher DOI:

10.1007/s12599-018-0530-8

BORIS DOI:

10.7892/boris.114062

URI:

https://boris.unibe.ch/id/eprint/114062

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