Digital Value-Added Services: Recommendations for Early Development

Matt, C; Huppatz, M; Dowling, M; Hess, T (2020). Digital Value-Added Services: Recommendations for Early Development (Submitted). In: Proceedings of the 53rd Hawaii International Conference on System Sciences. Maui.

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Digital value-added services (DVAS) represent a major opportunity for firms to create additional value for customers and differentiate themselves from competitors. However, many firms are struggling with how to develop DVAS. They often hire specialized innovation consulting firms to do this job but we know little about their secrets of success. To shed more light on the topic, we collected best practices along the critical first steps of DVAS development and derived six recommendations that can help firms increase their success rates. We provide insights, particularly concerning underlying organizational processes, the conception of ideas and the integration of customers.

Item Type:

Conference or Workshop Item (Paper)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Management
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Matt, Christian

Subjects:

000 Computer science, knowledge & systems
600 Technology > 650 Management & public relations
300 Social sciences, sociology & anthropology > 330 Economics

Language:

English

Submitter:

Patrick Cédric Munz

Date Deposited:

19 Sep 2019 13:11

Last Modified:

22 Oct 2019 20:02

BORIS DOI:

10.7892/boris.133361

URI:

https://boris.unibe.ch/id/eprint/133361

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