An Information Processing View on Joint Vendor Performance in Multi-Sourcing: The Role of the Guardian

Oshri, Illan; Dibbern, Jens; Kotlarsky, Julia; Krancher, Oliver (2019). An Information Processing View on Joint Vendor Performance in Multi-Sourcing: The Role of the Guardian. Journal of Management Information Systems, 36(4), pp. 1248-1283. Taylor & Francis 10.1080/07421222.2019.1661091

[img] Text
Oshri_Dibbern_Kotlarsky_Krancher_JMIS_2019_Postprint.pdf - Accepted Version
Restricted to registered users only until 10 April 2021.
Available under License Publisher holds Copyright.

Download (1MB) | Request a copy

This paper examines joint vendor performance in multi-sourcing arrangements. Using an Information Processing View, we argue that managing interdependencies between multiple vendors imposes substantial information processing (IP) requirements on clients. To achieve high joint performance, clients therefore need to possess sufficient IP capacity. We examine how three sources of IP capacity, two internal (i.e., the client's inter-vendor governance and the client's architectural knowledge) and one external (i.e., the guardian vendor), work together in realizing joint performance. Our results show that formal governance and architectural knowledge contribute to joint performance. The guardian vendor contributes to joint performance in settings where the client deploys strong governance but lacks architectural knowledge. This suggests that, contrary to common views in the literature, guardian vendors should not be understood as mediators (or single points of contact) who relieve clients from governance efforts. Instead, guardian vendors are more fruitfully understood as architects, who complement the client's governance efforts by compensating for knowledge gaps. Put simply, client firms should consider using a guardian vendor to compensate for weak architectural knowledge while still maintaining strong formal and informal governance of all vendors.

Item Type:

Journal Article (Original Article)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Dibbern, Jens

Subjects:

000 Computer science, knowledge & systems
300 Social sciences, sociology & anthropology > 330 Economics
600 Technology
600 Technology > 650 Management & public relations

ISSN:

0742-1222

Publisher:

Taylor & Francis

Language:

English

Submitter:

Gowthaman Udayakumar

Date Deposited:

03 Dec 2019 09:30

Last Modified:

03 Dec 2019 09:30

Publisher DOI:

10.1080/07421222.2019.1661091

BORIS DOI:

10.7892/boris.135629

URI:

https://boris.unibe.ch/id/eprint/135629

Actions (login required)

Edit item Edit item
Provide Feedback