The Role of Reuse in the Successive Implementation of Conversational Agents

Rutschi, Corinna; Dibbern, Jens (4 January 2022). The Role of Reuse in the Successive Implementation of Conversational Agents. In: 55th Hawaii International Conference on System Sciences (HICSS) (pp. 6452-6461). HICSS 10.24251/HICSS.2022.781

[img]
Preview
Text
The_Role_of_Reuse_in_the_Successive_Implementation_of_Conversational_Agents.pdf - Published Version
Available under License Creative Commons: Attribution-Noncommercial-No Derivative Works (CC-BY-NC-ND).

Download (394kB) | Preview

More and more companies rely on the
implementation of conversational agents (CAs) to
automate certain of their processes. While CAs' initial
development often mirrors an innovative process, their
successive implementation can be made more efficient
by drawing on other CAs' prior developments. We rely
on data from a case study where a series of chatbots
(which represent one type of CAs) was implemented.
Routine theoretical concepts help us better understand
how CAs may dynamically evolve and how their
implementation can be accelerated. We found that a)
the reuse of emerging or intentionally constructed
means may allow accelerating the implementation of
multiple successive CAs, b) means can be reused to
extend or transfer functionality (through mutation or
inheritance); and c) changes in the conversational
context determine if means can be reused directly or
not (through reproduction or recreation).

Item Type:

Conference or Workshop Item (Paper)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Rutschi, Corinna Rahel and Dibbern, Jens

Subjects:

000 Computer science, knowledge & systems
300 Social sciences, sociology & anthropology > 330 Economics
600 Technology > 620 Engineering
600 Technology > 650 Management & public relations

ISBN:

978-0-9981331-5-7

Publisher:

HICSS

Language:

English

Submitter:

Luca Giacomelli

Date Deposited:

17 Feb 2022 16:17

Last Modified:

17 Feb 2022 16:17

Publisher DOI:

10.24251/HICSS.2022.781

Additional Information:

Proceedings of the 55th Hawaii International Conference on System Sciences

BORIS DOI:

10.48350/164937

URI:

https://boris.unibe.ch/id/eprint/164937

Actions (login required)

Edit item Edit item
Provide Feedback