Amorim-Ribeiro, Elisa Maria Barbosa de; Svacina, Maria Adriana; Melo, Carolina Silva Bandeira de; Tostes, Joanna Gonçalves de Andrade; Reis, Lílian Perdigão Caixêta; Moura, Yone Gonçalves; Ronzani, Telmo Mota; Lopes, Rodrigo Teixeira (2021). Keep Calm protocol: interdisciplinary support in mental health for crisis and emergencies situations. Psico, 52(3), e41253. Escola de Ciências da Saúde e da Vida PUCRS 10.15448/1980-8623.2021.3.41253
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Amorim-Ribeiro_et_al._-_2021_-_Protocolo_Calma_Nessa_Hora_Acolhimento_interdisci.pdf - Published Version Available under License Creative Commons: Attribution (CC-BY). Download (618kB) | Preview |
This paper presents the protocol of support from Keep Calm, an e-health service via chat for people suffering from psychological distress related to COVID-19. A flowchart diagram of one-session chats was developed. Each session consisted of three steps: evaluation, support and conclusion. For each stage, decision-making milestones on what to do next were taken according to content and risk degree of the demand. At the support step, demands related to COVID-19 that did not involve high-risk situations were prioritized, that is, social and health issues, anxiety, depression symptoms or grief, and family or work conflicts. High-risk situations such as suicidal intention and violence, followed a specific referral flow to healthcare services. The article describes each step in detail and exemplifies the different flows according to case examples. The protocol is interdisciplinary and has the potential to be applied in health care services and school care services in universities.
Keywords: COVID-19, health education, mental health, eHealth
Item Type: |
Journal Article (Original Article) |
|---|---|
Division/Institute: |
07 Faculty of Human Sciences > Institute of Psychology > Clinical Psychology and Psychotherapy |
UniBE Contributor: |
Lopes, Rodrigo |
Subjects: |
600 Technology > 610 Medicine & health |
ISSN: |
0103-5371 |
Publisher: |
Escola de Ciências da Saúde e da Vida PUCRS |
Language: |
Portuguese |
Submitter: |
Melanie Best |
Date Deposited: |
28 Mar 2022 13:40 |
Last Modified: |
05 Dec 2022 16:11 |
Publisher DOI: |
10.15448/1980-8623.2021.3.41253 |
Additional Information: |
Escola de Ciências da Saúde e da Vida, Programa de Pós-Graduação em Psicologia |
BORIS DOI: |
10.48350/166301 |
URI: |
https://boris.unibe.ch/id/eprint/166301 |
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