The Impact of Customer Loyalty on Complaining Behaviour

Jäggi, Natalie; Zaugg, Alexandra (2006). The Impact of Customer Loyalty on Complaining Behaviour. In: Isaias, P. (ed.) WWW/Internet 2006. Proceedings of the International Conference. Volume II. Murcia, Spain, Octobre 5-8, 2006 (pp. 119-123). IADIS Press

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Item Type:

Conference or Workshop Item (Paper)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Jäggi, Natalie and Zaugg, Alexandra

Publisher:

IADIS Press

Language:

English

Submitter:

Factscience Import

Date Deposited:

04 Oct 2013 14:47

Last Modified:

04 May 2014 23:14

URI:

https://boris.unibe.ch/id/eprint/19588 (FactScience: 2389)

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