Why Do Customers Complain Online? Determinants Explaining the Propensity to Complain Online

Zaugg, Alexandra (2008). Why Do Customers Complain Online? Determinants Explaining the Propensity to Complain Online. In: Godwin, Stephen A.; Celuch, Kevin G.; Taylor, Steven A. (eds.) Proceedings of the Consumer Satisfaction, Dissatisfaction and Complaining Behavior Conference (pp. 215-239). CS/D&CB

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Item Type:

Conference or Workshop Item (Paper)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Zaugg, Alexandra

Publisher:

CS/D&CB

Language:

English

Submitter:

Factscience Import

Date Deposited:

04 Oct 2013 15:00

Last Modified:

25 Jul 2018 09:27

URI:

https://boris.unibe.ch/id/eprint/26107 (FactScience: 65742)

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