Why do Consumers Use the Internet for Complaining to the Company? Determinants Explaining the Propensity to Complain Online

Zaugg, Alexandra Daniela (2009). Why do Consumers Use the Internet for Complaining to the Company? Determinants Explaining the Propensity to Complain Online. Saarbrücken: Südwestdeutscher Verlag für Hochschulschriften

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Item Type:

Book (Monograph)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Zaugg, Alexandra

Publisher:

Südwestdeutscher Verlag für Hochschulschriften

Language:

English

Submitter:

Factscience Import

Date Deposited:

04 Oct 2013 15:21

Last Modified:

25 Jul 2018 07:19

URI:

https://boris.unibe.ch/id/eprint/36582 (FactScience: 205319)

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