Fulfilled and missed requirements for online reservation systems: an empirical investigation of Austrian and Swiss hotels

Knolmayer, Gerhard; Sini, Viola; Chelnokova, Polina (2013). Fulfilled and missed requirements for online reservation systems: an empirical investigation of Austrian and Swiss hotels. In: Aaron, Marcus (ed.) Second International Conference on Design, User Experience and Usability. Lecture Notes in Computer Science: Vol. 8015 (pp. 221-230). Berlin: Springer 10.1007/978-3-642-39253-5_24

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Temporal data are a core element of a reservation. In this paper we formulate 10 requirements and 14 sub-requirements for handling temporal data in online hotel reservation systems (OHRS) from a usability viewpoint. We test the fulfillment of these requirements for city and resort hotels in Austria and Switzerland. Some of the requirements are widely met; however, many requirements are fulfilled only by a surprisingly small number of hotels. In particular, numerous systems offer options for selecting data which lead to error messages in the next step. A few screenshots illustrate flaws of the systems. We also draw conclusions on the state of applying software engineering principles in the development of Web pages.

Item Type:

Conference or Workshop Item (Paper)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Knolmayer, Gerhard; Sini, Viola and Chelnokova, Polina

Subjects:

600 Technology > 650 Management & public relations

ISSN:

0302-9743

ISBN:

978-3-642-39252-8

Series:

Lecture Notes in Computer Science

Publisher:

Springer

Language:

English

Submitter:

Simon Erb

Date Deposited:

24 Jan 2014 08:43

Last Modified:

15 Jan 2015 16:31

Publisher DOI:

10.1007/978-3-642-39253-5_24

Uncontrolled Keywords:

Usability, Requirements Engineering, Reservation Systems, Travel, B2C Systems, Temporal Data, Tests

BORIS DOI:

10.7892/boris.39389

URI:

https://boris.unibe.ch/id/eprint/39389

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