Online Complaint Management @Swisscom: A Case Study

Zaugg, Alexandra (2007). Online Complaint Management @Swisscom: A Case Study (Arbeitsbericht 193). Institut für Wirtschaftsinformatik, Universität Bern

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Item Type:

Working Paper

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Zaugg, Alexandra

Subjects:

000 Computer science, knowledge & systems
300 Social sciences, sociology & anthropology > 330 Economics

Series:

Arbeitsbericht

Publisher:

Institut für Wirtschaftsinformatik, Universität Bern

Language:

English

Submitter:

Fabio Elia Isler

Date Deposited:

09 Sep 2014 14:50

Last Modified:

14 Jan 2015 14:11

BORIS DOI:

10.7892/boris.58051

URI:

https://boris.unibe.ch/id/eprint/58051

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