Scheduling in service systems: an application in the event-tourism industry

Trautmann, Norbert (October 2011). Scheduling in service systems: an application in the event-tourism industry. In: 41th International Conference on Computers & Industrial Engineering. Los Angeles. 23.10-26.10 2011.

This paper deals with an event-bus tour booked by Bollywood film fans. During the tour, the participants
visit selected locations of famous Bollywood films at various sites in Switzerland. Moreover, the tour includes stops for lunch and shopping. Each day, up to five buses operate the tour; for organizational reasons, two or more buses cannot stay at the same location simultaneously. The planning problem is how to compute a feasible schedule for each bus such that the total waiting time (primary objective) and the total travel time (secondary objective) are minimized. We formulate this problem as a mixed-integer linear program, and we report on computational results obtained with the Gurobi solver.

Item Type:

Conference or Workshop Item (Speech)


03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Financial Management > Professorship for Quantitative Methods in Business Administration

UniBE Contributor:

Trautmann, Norbert


600 Technology > 650 Management & public relations




Juliana Kathrin Moser-Zurbrügg

Date Deposited:

28 Nov 2014 13:53

Last Modified:

28 Jan 2020 13:48

Additional Information:

original paper:


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