Learning through Listening: Conversations for Strategic Change in a Healtcare Provider

Coghlan, David; Jacobs, Claus Dietrich (2007). Learning through Listening: Conversations for Strategic Change in a Healtcare Provider. In: Svyantek, David; McChrystal, Elizabeth (eds.) Refining Familiar Concepts - Alternative Views in OB, HR and I/O (pp. 127-148). Charlotte, NC.: IAP

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The aim of this paper is investigate the role of conversation in strategic change so as to enhance both theory and practice in this respect. As an investigation on how conversations shape change processes in practice, we reflect on an interpretive case study in a health care organization. Through an OD project complemented by semi-structured interviews with participants, we gained a set of data and experiences that allows us to inquire into the relationship between conversations and change in more depth.

Item Type:

Book Section (Book Chapter)

Division/Institute:

11 Centers of Competence > Center of Comptetence for Public Management (KPM)

UniBE Contributor:

Jacobs, Claus Dietrich

Subjects:

300 Social sciences, sociology & anthropology > 350 Public administration & military science

Publisher:

IAP

Language:

English

Submitter:

Claus Dietrich Jacobs

Date Deposited:

26 Feb 2007 12:22

Last Modified:

11 Mar 2016 12:49

Uncontrolled Keywords:

strategy, strategic change, organizational learning, dialogue

URI:

https://boris.unibe.ch/id/eprint/76154

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