„Züri wie neu “: Public Value von Online-Partizipation

Abu-Tayeh, Gabriel; Portmann, Edy; Stürmer, Matthias (2017). „Züri wie neu “: Public Value von Online-Partizipation. HMD Praxis der Wirtschaftsinformatik, 54(4), pp. 530-543. Springer Fachmedien Wiesbaden 10.1365/s40702-017-0324-3

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Next to the common goals efficiency and effectiveness the notion of public value considers also social aspects relevant to society. However, only a few studies have measured how the population appreciates the value of services by the public sector. So far the potential use of such services has only been predicted in advance based on expert opinion. We close this research gap by an empirical study (n = 738) on the open government platform “Züri wie neu”, a Swiss adoption of the FixMyStreet initiative from UK. On this platform citizens of Zürich report damages and defects of infrastructure with a user-friendly web and mobile application.

The results indicate that the participants appreciate time-savings (efficiency), comfort, and interaction with the public service (both effectiveness). In addition we observed above average trust-building with the government, personal knowledgeability and the feeling of participatory decision making (all three of them social values). This explains why efficiency and effectiveness are not the only benefits for the citizens by such platforms but social values are relevant for them, too.

Item Type:

Journal Article (Original Article)


03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Management
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Abu-Tayeh, Gabriel, Portmann, Edy, Stürmer, Matthias Emmanuel


000 Computer science, knowledge & systems
600 Technology > 650 Management & public relations
300 Social sciences, sociology & anthropology > 330 Economics
300 Social sciences, sociology & anthropology > 320 Political science




Springer Fachmedien Wiesbaden




Gabriel Abu-Tayeh

Date Deposited:

11 May 2017 09:16

Last Modified:

02 Mar 2023 23:29

Publisher DOI:


Uncontrolled Keywords:

Public Value; Online Participation; Open Government; Trust; Zueri wie neu





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