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Patig, Susanne; Casanova-Brito, Vanessa; Vögeli, Barbara (2010). IT Requirements of Business Process Management in Practice - An Empirical Study. In: Hull, Richard; Mendling, Jan; Tai, Stefan (eds.) Business Process Management. 8th International Conference, BPM 2010, Hoboken, NJ, USA, September 13-16, 2010. Proceedings. Lecture Notes in Computer Science: Vol. 6336 (pp. 13-28). Heidelberg: Springer Verlag 10.1007/978-3-642-15618-2_4
