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Gewald, Heiko; Dibbern, Jens (2009). Risks and benefits of business process outsourcing. A study of transaction services in the German banking industry. Information and Management, 46(4), pp. 249-257. 10.1016/j.im.2009.03.002
Gewald, Heiko; Dibbern, Jens (15 August 2005). The influential role of perceived risks versus perceived benefits in the acceptance of business process outsourcing: empirical evidence from the German Banking Industry Frankfurt a.M.: E-Finance Lab
