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Keller, Anita; Bergman, Manfred Max; Heinzmann, Claudia; Todorov, Atanas; Weber, Heidemarie; Heberer, Michael (2014). The relationship between hospital patients' ratings of quality of care and communication. International journal for quality in health care, 26(1), pp. 26-33. Oxford University Press 10.1093/intqhc/mzt083
