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Sager, Fritz; Thomann, Eva; Hupe, Peter (2020). Accountability of Public Servants at the Street Level. In: Sullivan, Helen; Dickinson, Helen; Henderson, Hayley (eds.) The Palgrave Handbook of the Public Servant (pp. 1-17). Cham: Palgrave Macmillan 10.1007/978-3-030-03008-7_5-1
