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Thom, Norbert; Etienne, Michèle (2016). Business Process Reengineering (BPR) - Business Reegineering (BR). In: Zollondz, Hans-Dieter; Ketting, Michael; Pfundtner, Raimund (eds.) Lexikon Qualitätsmanagement. Handbuch des Modernen Managements auf Basis des Qualitätsmanagements. Edition Management (pp. 124-128). Berlin: De Gruyter Oldenbourg
