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Steiner, Reto; Kaiser, Claire; Reichmuth, Lukas (2015). What Structural Factors Influence Public Service Delivery? Lessons Learned from a Study of Swiss Municipalities. In: Minderman, Goos; Purshottama Sianarain, Reddy (eds.) Innovation for the Urban Age: Innovative Approaches to Public Governance for the New Urban Age. The Winelands Papers (pp. 99-127). The Hague: Eleven International Publishing
