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Patig, Susanne (2009). Cases of Software Service Design in Practice. In: Shishkov, Boris; Cordeiro, José; Ranchordas, Alpesh (eds.) Software and Data Technologies, 4th International Conference (ICSOFT 2009), Proceedings. Communications in computer and information science (pp. 376-383). Setúbal, Portugal: Institute for Systems and Technologies of Information (INSTICC)
