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Winter, Vera; Kjærgaard Thomsen, Mette; Schreyögg, Jonas; Blankart, Katharina; Duminy, Lize; Schoenenberger, Lukas; Ansah, John P.; Matchar, David; Blankart, Carl Rudolf; Oppel, Eva; Jensen, Ulrich Thy (2019). Improving Service Provision – The Health Care Services' Perspective. Journal of service management research, 3(4), pp. 163-183. C.H.Beck oHG 10.15358/2511-8676-2019-4-163
