How Users Perceive and Actualize Affordances: An Exploratory Case Study of Collaboration Platforms

Lehrig, Tim; Krancher, Oliver; Dibbern, Jens (December 2017). How Users Perceive and Actualize Affordances: An Exploratory Case Study of Collaboration Platforms (In Press). In: Thirty Eighth International Conference on Information Systems. Seoul, South Korea. 10.12.-13.12.2017.

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The success of collaboration platforms depends on the degree to which users incorporate generic platform features into their particular collaborative actions. Yet, little is known about the processes through which users perceive and actualize the potentials for action, or affordances, offered by collaboration platforms. We report the results of an explora-tory case study in which we accompanied collaboration platform users over a period of over two years. We find that users perceive affordances through three alternative pro-cesses: imitating, exploring, and transferring. After perceiving affordances, users often need to arrange for configuration to enable the perceived action potential. Configuration can be found in three forms: delegated, guided, or autonomous configuration. Our emerg-ing theory suggests that these perception and actualization processes depend in complex ways on individual-level (knowledge, self-efficacy, perceived complexity) and on higher-level factors (advice networks, collective knowledge). Our study helps open the black box of affordance perception and actualization processes.

Item Type:

Conference or Workshop Item (Paper)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Lehrig, Tim; Krancher, Oliver and Dibbern, Jens

Subjects:

000 Computer science, knowledge & systems
600 Technology > 650 Management & public relations
300 Social sciences, sociology & anthropology > 330 Economics

Language:

English

Submitter:

Tim Lehrig

Date Deposited:

09 Nov 2017 15:06

Last Modified:

16 Nov 2017 11:34

Uncontrolled Keywords:

Affordances, Affordance Actualization, Affordance Perception, Collaboration Platforms, User Behavior

BORIS DOI:

10.7892/boris.105565

URI:

https://boris.unibe.ch/id/eprint/105565

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