How Social Media-Enabled Communication Awareness Enhances Project Team Performance

Krancher, Oliver; Dibbern, Jens; Meyer, Paul (2018). How Social Media-Enabled Communication Awareness Enhances Project Team Performance. Journal of the Association for Information Systems, 19(9), pp. 813-856. AIS/ACM

Preview

Text Krancher Dibbern Meyer JAIS - How Social Media-Enabled Communication Awareness Enhanced Project Team Performance Author Version.pdf - Accepted Version Available under License Publisher holds Copyright. Download (2MB) | Preview

Project teams increasingly rely on computer-mediated communication. In this paper, we propose that communication within these teams benefits from a communication-awareness feature that summarizes communication at one common place. We argue that such a feature pays out specifically during action episodes, when team members engage in taskwork. We conducted two studies of 51 and 35 project teams to examine how the amount of communication during action episodes relates to team performance under low versus high communication awareness. In both studies, we technologically designed communication awareness as the availability of a feed, known from social media platforms, that displays all team-internal, computer-mediated communication. The results show that the communication-awareness feature makes communication during action episodes more beneficial, both in term of effectiveness and efficiency. Zooming into the temporal patterns of communication during action episodes further reveals that high-performing teams in the high-communication-awareness condition stick out by early and steady communication. Implications for current and future research on team communication and awareness support are discussed.

Interest & Impact

Downloads

933 since deposited on 23 Oct 2017
139 in the past 12 months

Citations

5 Citations in Web of Science ®
6 Citations in Scopus

Search

in Google Scholar™

Services

Actions (login required)

Edit item

Actions (login required)

Edit item