Reviewing TripAdvisor and Co.: a quality analysis of hotel review sites

Bandi, Monika; Hämmerli, Sarah Julia (2018). Reviewing TripAdvisor and Co.: a quality analysis of hotel review sites. Anatolia, 29(4), pp. 518-528. Routledge, Taylor & Francis Group 10.1080/13032917.2018.1451350

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As an information source, hotel review websites are growing in importance for both guests and service providers. The greater reliance on this type of user-generated content indicates an increasing need for knowledge regarding its quality. In the present study, a comprehensive theory-based evaluation framework to assess the quality of hotel review websites as the channel through which this content is generated was conceptualized and applied to 10 relevant portals. The quality assessment was performed based on the concept of information adoption, which was operationalized with reference to an established theoretical model. The comparative quality analysis reveals that the greatest differences between the sites are in source credibility and argument quality, while the core competence of these sites is the provision of efficient decision-making aids.

Item Type:

Journal Article (Original Article)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Economics
03 Faculty of Business, Economics and Social Sciences > Department of Economics > Institute of Economics > Economic Policy and Regional Economics
03 Faculty of Business, Economics and Social Sciences > Department of Economics > Institute of Economics
03 Faculty of Business, Economics and Social Sciences > Department of Economics > Institute of Economics > Public Economics
11 Centers of Competence > Center for Regional Economic Development (CRED)

UniBE Contributor:

Bandi, Monika and Hämmerli, Sarah Julia

Subjects:

300 Social sciences, sociology & anthropology > 330 Economics

ISSN:

2156-6909

Publisher:

Routledge, Taylor & Francis Group

Language:

English

Submitter:

Melanie Moser

Date Deposited:

28 Mar 2019 14:02

Last Modified:

28 Mar 2019 14:02

Publisher DOI:

10.1080/13032917.2018.1451350

URI:

https://boris.unibe.ch/id/eprint/119777

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