Rutschi, Corinna; Dibbern, Jens (2020). Towards a Framework of Implementing Software Robots: Transforming Human-executed Routines into Machines. ACM SIGMIS Database: the DATABASE for Advances in Information Systems, 51(1), pp. 104-128. ACM 10.1145/3380799.3380808
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Software robots tend to increasingly take over organizational processes. However, little is known about principles of building and implementing as opposed to using robotic systems, such as bots for process automation (RPA) and chatbots. Therefore, based on an empirically illustrated theoretical conceptualization of routine automation and affordance actualization, this paper develops a framework that guides how different types of software robots can be built and implemented through transforming a human-executed routine into a robot-automated routine by applying specific implementation guidelines.
Item Type: |
Journal Article (Original Article) |
|---|---|
Division/Institute: |
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering 03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems |
UniBE Contributor: |
Rutschi, Corinna Rahel, Dibbern, Jens |
Subjects: |
000 Computer science, knowledge & systems 300 Social sciences, sociology & anthropology > 330 Economics 500 Science 600 Technology 600 Technology > 650 Management & public relations |
ISSN: |
1532-0936 |
Publisher: |
ACM |
Language: |
English |
Submitter: |
Gowthaman Udayakumar |
Date Deposited: |
05 Mar 2020 12:32 |
Last Modified: |
05 Dec 2022 15:37 |
Publisher DOI: |
10.1145/3380799.3380808 |
BORIS DOI: |
10.7892/boris.141138 |
URI: |
https://boris.unibe.ch/id/eprint/141138 |
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