Towards a Framework of Implementing Software Robots: Transforming Human-executed Routines into Machines

Rutschi, Corinna; Dibbern, Jens (2020). Towards a Framework of Implementing Software Robots: Transforming Human-executed Routines into Machines. ACM SIGMIS Database: the DATABASE for Advances in Information Systems, 51(1), pp. 104-128. ACM 10.1145/3380799.3380808

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Software robots tend to increasingly take over organizational processes. However, little is known about principles of building and implementing as opposed to using robotic systems, such as bots for process automation (RPA) and chatbots. Therefore, based on an empirically illustrated theoretical conceptualization of routine automation and affordance actualization, this paper develops a framework that guides how different types of software robots can be built and implemented through transforming a human-executed routine into a robot-automated routine by applying specific implementation guidelines.

Item Type:

Journal Article (Original Article)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Rutschi, Corinna Rahel and Dibbern, Jens

Subjects:

000 Computer science, knowledge & systems
300 Social sciences, sociology & anthropology > 330 Economics
500 Science
600 Technology
600 Technology > 650 Management & public relations

ISSN:

1532-0936

Publisher:

ACM

Language:

English

Submitter:

Gowthaman Udayakumar

Date Deposited:

05 Mar 2020 12:32

Last Modified:

05 Mar 2020 12:32

Publisher DOI:

10.1145/3380799.3380808

BORIS DOI:

10.7892/boris.141138

URI:

https://boris.unibe.ch/id/eprint/141138

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