Knowledge Transfer in the Transition Phase: Review of the Literature and Implications for Digital Business Strategy and Agility

Krancher, Oliver (2020). Knowledge Transfer in the Transition Phase: Review of the Literature and Implications for Digital Business Strategy and Agility. In: Beulen, Erik; Ribbers, Pieter M.A. (eds.) The Routledge Companion to Managing Digital Outsourcing. Routledge

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Any outsourcing or offshoring project initially goes through a so-called transition phase, ie, the phase during which the service is handed over to a new service delivery unit (SDU), which can be a vendor or a captive centre [1, 2]. The key challenge in transitions is to enable the new SDU to take over the service as quickly as possible. This requires the transfer of critical resources, including hardware [3], software [4], and knowledge [5]. In many cases, the most difficult of these transfers is the transfer of knowledge, or knowledge transfer (KT). While KT was rather unproblematic in earlier domestic outsourcing arrangements in which clients transferred their IT staff, along with their knowledge, to vendors [6], staff transfer is not an option anymore in the age of offshoring. Engineers will not accept being relocated to another country while earning a fraction of their former salaries. Thus, in many contemporary sourcing arrangements, transitions involve a KT process during which the new SDU acquires knowledge from the incumbent SDU, ie, the unit that provided the service thus far.

Item Type:

Book Section (Book Chapter)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Krancher, Oliver

Subjects:

000 Computer science, knowledge & systems
600 Technology > 650 Management & public relations
300 Social sciences, sociology & anthropology > 330 Economics

ISBN:

978-1-138-48937-0

Publisher:

Routledge

Language:

English

Submitter:

Luca Giacomelli

Date Deposited:

29 Sep 2020 10:21

Last Modified:

29 Sep 2020 10:21

URI:

https://boris.unibe.ch/id/eprint/146740

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