The Impact of Customer Loyalty on Complaining Behaviour

Jäggi, Natalie; Zaugg, Alexandra (2006). The Impact of Customer Loyalty on Complaining Behaviour. In: Isaias, P. (ed.) WWW/Internet 2006. Proceedings of the International Conference. Volume II. Murcia, Spain, Octobre 5-8, 2006 (pp. 119-123). IADIS Press

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Item Type:	Conference or Workshop Item (Paper)
Division/Institute:	03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems
UniBE Contributor:	Jäggi, Natalie, Zaugg, Alexandra
Publisher:	IADIS Press
Language:	English
Submitter:	Factscience Import
Date Deposited:	04 Oct 2013 14:47
Last Modified:	05 Dec 2022 14:14
URI:	https://boris.unibe.ch/id/eprint/19588 (FactScience: 2389)