Behavioural Consequences of Customer Loyalty on Complaining Behaviour

Jäggi, Natalie; Zaugg, Alexandra (2006). Behavioural Consequences of Customer Loyalty on Complaining Behaviour. In: Conference Proceedings of the Australian and New Zealand Marketing Academy Conference (ANZMAC), Brisbane 2006 ([1-9]). Australian and New Zealand Marketing Academy

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Item Type:

Conference or Workshop Item (Paper)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Jäggi, Natalie and Zaugg, Alexandra

Publisher:

Australian and New Zealand Marketing Academy

Language:

English

Submitter:

Factscience Import

Date Deposited:

04 Oct 2013 14:47

Last Modified:

06 Dec 2013 13:42

URI:

https://boris.unibe.ch/id/eprint/19589 (FactScience: 2398)

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