Zaugg, Alexandra
(2008).
Why Do Customers Complain Online? Determinants Explaining the Propensity to Complain Online.
In:
Godwin, Stephen A.; Celuch, Kevin G.; Taylor, Steven A.
(eds.)
Proceedings of the Consumer Satisfaction, Dissatisfaction and Complaining Behavior Conference (pp. 215-239).
CS/D&CB
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Item Type: |
Conference or Workshop Item
(Paper)
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Division/Institute: |
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems |
UniBE Contributor: |
Zaugg, Alexandra |
Publisher: |
CS/D&CB |
Language: |
English |
Submitter: |
Factscience Import
|
Date Deposited: |
04 Oct 2013 15:00 |
Last Modified: |
05 Dec 2022 14:18 |
URI: |
https://boris.unibe.ch/id/eprint/26107 (FactScience: 65742) |
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