Why do Consumers Use the Internet for Complaining to the Company? Determinants Explaining the Propensity to Complain Online

Zaugg, Alexandra Daniela (2009). Why do Consumers Use the Internet for Complaining to the Company? Determinants Explaining the Propensity to Complain Online. Saarbrücken: Südwestdeutscher Verlag für Hochschulschriften

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Item Type:	Book (Monograph)
Division/Institute:	03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems
UniBE Contributor:	Zaugg, Alexandra
Publisher:	Südwestdeutscher Verlag für Hochschulschriften
Language:	English
Submitter:	Factscience Import
Date Deposited:	04 Oct 2013 15:21
Last Modified:	05 Dec 2022 14:25
URI:	https://boris.unibe.ch/id/eprint/36582 (FactScience: 205319)