An Exploratory Study about Microblogging Acceptance at Work

Meyer, Paul; Dibbern, Jens (2010). An Exploratory Study about Microblogging Acceptance at Work. In: Proceedings of the 16th Americas Conference on Information Systems (AMCIS) (pp. 1-10). Association for Information Systems AIS

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Microblogging is the new Web 2.0 hype in the media. Techies, politicians, family members and many more use Twitter to keep in touch with their interest groups, their voters or their friends and relatives. We wanted to know whether Twitter can also keep us aware about our team colleagues, how this improves teamwork and finally why Twitter is accepted and used in teams. Based on an action research study about Twitter usage in a team of seven researchers and the findings of prior literature, we attempt to extend the unified theory of technology acceptance (Venkatesh 2003) and adapt it to the specific context of microblogging in teams. Extending the performance expectancy construct, we propose two groups of factors inherent to social software that should be integrated into the UTAUT: the task characteristics of other users and the individual motivations for using social software

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