Governing individual learning in the transition phase of software maintenance offshoring: a dynamic perspective

Krancher, Oliver; Slaughter, Sandra (2013). Governing individual learning in the transition phase of software maintenance offshoring: a dynamic perspective. In: 46th Annual Hawaii International Conference on System Sciences (3543 -3552). IEEE Computer Society

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Prior studies suggest that clients need to actively govern knowledge transfer to vendor staff in offshore outsourcing. In this paper, we analyze longitudinal data from four software maintenance offshore out-sourcing projects to explore why governance may be needed for knowledge transfer and how governance and the individual learning of vendor engineers inter-act over time. Our results suggest that self-control is central to learning, but may be hampered by low levels of trust and expertise at the outset of projects. For these foundations to develop, clients initially need to exert high amounts of formal and clan controls to enforce learning activities against barriers to knowledge sharing. Once learning activities occur, trust and expertise increase and control portfolios may show greater emphases on self-control.

Item Type:

Conference or Workshop Item (Paper)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering

UniBE Contributor:

Krancher, Oliver

Subjects:

600 Technology > 650 Management & public relations

ISSN:

1530-1605

ISBN:

978-1-4673-5933-7

Publisher:

IEEE Computer Society

Projects:

[229] IT Outsourcing Governance
[230] Knowledge Transfer in IT Outsourcing

Language:

English

Submitter:

Oliver Krancher

Date Deposited:

24 Jan 2014 10:10

Last Modified:

08 Sep 2017 23:14

Uncontrolled Keywords:

Knowledge Transfer, Outsourcing, Offshoring, Control, Governance, Software Maintenance

BORIS DOI:

10.7892/boris.39355

URI:

https://boris.unibe.ch/id/eprint/39355

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