Knolmayer, Gerhard; Sini, Viola; Chelnokova, Polina (2013). Fulfilled and missed requirements for online reservation systems: an empirical investigation of Austrian and Swiss hotels. In: Aaron, Marcus (ed.) Second International Conference on Design, User Experience and Usability. Lecture Notes in Computer Science: Vol. 8015 (pp. 221-230). Berlin: Springer 10.1007/978-3-642-39253-5_24
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Temporal data are a core element of a reservation. In this paper we formulate 10 requirements and 14 sub-requirements for handling temporal data in online hotel reservation systems (OHRS) from a usability viewpoint. We test the fulfillment of these requirements for city and resort hotels in Austria and Switzerland. Some of the requirements are widely met; however, many requirements are fulfilled only by a surprisingly small number of hotels. In particular, numerous systems offer options for selecting data which lead to error messages in the next step. A few screenshots illustrate flaws of the systems. We also draw conclusions on the state of applying software engineering principles in the development of Web pages.
Item Type: |
Conference or Workshop Item (Paper) |
|---|---|
Division/Institute: |
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering 03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems |
UniBE Contributor: |
Knolmayer, Gerhard, Sini, Viola, Chelnokova, Polina |
Subjects: |
600 Technology > 650 Management & public relations |
ISSN: |
0302-9743 |
ISBN: |
978-3-642-39252-8 |
Series: |
Lecture Notes in Computer Science |
Publisher: |
Springer |
Language: |
English |
Submitter: |
Simon Erb |
Date Deposited: |
24 Jan 2014 08:43 |
Last Modified: |
05 Dec 2022 14:27 |
Publisher DOI: |
10.1007/978-3-642-39253-5_24 |
Uncontrolled Keywords: |
Usability, Requirements Engineering, Reservation Systems, Travel, B2C Systems, Temporal Data, Tests |
BORIS DOI: |
10.7892/boris.39389 |
URI: |
https://boris.unibe.ch/id/eprint/39389 |
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