A Team-Oriented Investigation of ERP Post-Implementation Integration Projects: How Cross-Functional Collaboration Influences ERP Benefits

Rich, Daphne; Dibbern, Jens (2013). A Team-Oriented Investigation of ERP Post-Implementation Integration Projects: How Cross-Functional Collaboration Influences ERP Benefits. In: Piazolo, Felix; Felderer, Michael (eds.) Innovation and Future of Enterprise Information Systems. ERP Future 2012 Conference, Salzburg, Austria, November 2012. Lecture Notes in Information Systems and Organisation: Vol. 4 (pp. 115-127). Berlin, Heidelberg: Springer Berlin Heidelberg 10.1007/978-3-642-37021-2_10

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The benefits companies achieve by implementing an ERP system vary considerably. Many companies need to adapt their ERP integration solution in the post-implementation stage. But after the completion of such a usually very complex integration project, benefits do not emerge by all means. A misfit between the organization and the IS, especially the aspect of cross-functional team collaboration, could explain these divergences. Using an initial theoretical framework, we conducted a single case study to explore the team-oriented perceptions in a post-implementation ERP integration project. To analyze the benefits and the influences in greater depth we disentangled the integration benefits into their particular parts (process, system and information quality). Our findings show that post-implementation ERP integration changes are not always perceived as beneficiary by the involved teams and that cross-functional collaboration has an important influence.

Item Type:

Book Section (Book Chapter)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Rich, Daphne and Dibbern, Jens

Subjects:

600 Technology > 650 Management & public relations

ISSN:

2195-4968

ISBN:

978-3-642-37020-5

Series:

Lecture Notes in Information Systems and Organisation

Publisher:

Springer Berlin Heidelberg

Projects:

[237] ERP Post-Implementation

Language:

English

Submitter:

Andrea Stettler

Date Deposited:

31 Jan 2014 16:51

Last Modified:

18 Dec 2014 08:50

Publisher DOI:

10.1007/978-3-642-37021-2_10

URI:

https://boris.unibe.ch/id/eprint/40951

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