Rich, Daphne; Dibbern, Jens (2013). A Team-Oriented Investigation of ERP Post-Implementation Integration Projects: How Cross-Functional Collaboration Influences ERP Benefits. In: Piazolo, Felix; Felderer, Michael (eds.) Innovation and Future of Enterprise Information Systems. ERP Future 2012 Conference, Salzburg, Austria, November 2012. Lecture Notes in Information Systems and Organisation: Vol. 4 (pp. 115-127). Berlin, Heidelberg: Springer Berlin Heidelberg 10.1007/978-3-642-37021-2_10
Full text not available from this repository. (Request a copy)The benefits companies achieve by implementing an ERP system vary considerably. Many companies need to adapt their ERP integration solution in the post-implementation stage. But after the completion of such a usually very complex integration project, benefits do not emerge by all means. A misfit between the organization and the IS, especially the aspect of cross-functional team collaboration, could explain these divergences. Using an initial theoretical framework, we conducted a single case study to explore the team-oriented perceptions in a post-implementation ERP integration project. To analyze the benefits and the influences in greater depth we disentangled the integration benefits into their particular parts (process, system and information quality). Our findings show that post-implementation ERP integration changes are not always perceived as beneficiary by the involved teams and that cross-functional collaboration has an important influence.
Item Type: |
Book Section (Book Chapter) |
|---|---|
Division/Institute: |
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering 03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems |
UniBE Contributor: |
Rich, Daphne, Dibbern, Jens |
Subjects: |
600 Technology > 650 Management & public relations |
ISSN: |
2195-4968 |
ISBN: |
978-3-642-37020-5 |
Series: |
Lecture Notes in Information Systems and Organisation |
Publisher: |
Springer Berlin Heidelberg |
Projects: |
[237] ERP Post-Implementation |
Language: |
English |
Submitter: |
Andrea Stettler |
Date Deposited: |
31 Jan 2014 16:51 |
Last Modified: |
05 Dec 2022 14:28 |
Publisher DOI: |
10.1007/978-3-642-37021-2_10 |
URI: |
https://boris.unibe.ch/id/eprint/40951 |
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