Learning Software-Maintenance Tasks in the Transition Phase of Offshore Outsourcing Projects: Two Learning-Theoretical Perspectives

Krancher, Oliver; Dibbern, Jens (2012). Learning Software-Maintenance Tasks in the Transition Phase of Offshore Outsourcing Projects: Two Learning-Theoretical Perspectives. In: Kotlarsky, Julia; Oshri, Ilan; Willcocks, Leslie P. (eds.) The Dynamics of Global Sourcing. Perspectives and Practices. 6th Global Sourcing Workshop 2012, Courchevel, France, March 12-15, 2012. Lecture Notes in Business Information Processing: Vol. 130 (pp. 105-125). Berlin, Heidelberg: Springer 10.1007/978-3-642-33920-2_7

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The increasing practice of offshore outsourcing software maintenance has posed the challenge of effectively transferring knowledge to individual software engineers of the vendor. In this theoretical paper, we discuss the implications of two learning theories, the model of work-based learning (MWBL) and cognitive load theory (CLT), for knowledge transfer during the transition phase. Taken together, the theories suggest that learning mechanisms need to be aligned with the type of knowledge (tacit versus explicit), task characteristics (complexity and recurrence), and the recipients’ expertise. The MWBL proposes that learning mechanisms need to include conceptual and practical activities based on the relative importance of explicit and tacit knowledge. CLT explains how effective portfolios of learning mechanisms change over time. While jobshadowing, completion tasks, and supportive information may prevail at the outset of transition, they may be replaced by the work on conventional tasks towards the end of transition.

Item Type:

Book Section (Book Chapter)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems > Information Engineering
03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Krancher, Oliver and Dibbern, Jens

Subjects:

600 Technology > 650 Management & public relations

ISSN:

1865-1348

ISBN:

978-3-642-33919-6

Series:

Lecture Notes in Business Information Processing

Publisher:

Springer

Projects:

[230] Knowledge Transfer in IT Outsourcing

Language:

English

Submitter:

Andrea Stettler

Date Deposited:

04 Feb 2014 09:59

Last Modified:

28 Jan 2015 07:11

Publisher DOI:

10.1007/978-3-642-33920-2_7

Uncontrolled Keywords:

Software Maintenance, Learning, Offshore Outsourcing, Transition Phase, Cognitive Load Theory, Work-Based Learning.

BORIS DOI:

10.7892/boris.41054

URI:

https://boris.unibe.ch/id/eprint/41054

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