Why Do Consumers Use the Internet for Complaining to the Company? Key Findings of the PhD Thesis

Zaugg, Alexandra (2009). Why Do Consumers Use the Internet for Complaining to the Company? Key Findings of the PhD Thesis (Arbeitsbericht 215). Institut für Wirtschaftsinformatik, Universität Bern

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Item Type:

Working Paper

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Zaugg, Alexandra

Subjects:

000 Computer science, knowledge & systems
300 Social sciences, sociology & anthropology > 330 Economics

Series:

Arbeitsbericht

Publisher:

Institut für Wirtschaftsinformatik, Universität Bern

Language:

English

Submitter:

Fabio Elia Isler

Date Deposited:

01 Oct 2014 13:10

Last Modified:

14 Jan 2015 14:09

URI:

https://boris.unibe.ch/id/eprint/58022

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