Building the capacity for learning and change through reflective conversation

Coghlan, David; Jacobs, Claus Dietrich (2005). Building the capacity for learning and change through reflective conversation. International Journal of Action Research, 1(2), pp. 243-262. Mering: Hampp

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Conversation is central to the process of organizational learning and change. Drawing on the notion of reflective conversation, we describe an action research project, "learning through listening" in Omega, a residential healthcare organization. In this project, service users, staff, members of management committees, trustees, managers, and central office staff participated in listening to each other and in working together towards building capacity for creating their own vision of how the organization could move into the future, according to its values and ethos. In doing so they developed ways of engaging in reflective conversation that enabled progress towards a strategic direction.

Item Type:

Journal Article (Original Article)

Division/Institute:

11 Centers of Competence > Center of Comptetence for Public Management (KPM)

UniBE Contributor:

Jacobs, Claus Dietrich

Subjects:

300 Social sciences, sociology & anthropology > 350 Public administration & military science

ISSN:

1861-1303

Publisher:

Hampp

Language:

English

Submitter:

Prof. PhD Claus Dietrich Jacobs

Date Deposited:

24 Oct 2005 22:32

Last Modified:

04 Nov 2019 22:53

Uncontrolled Keywords:

organizational learning, change, reflective conversation, dialogue

BORIS DOI:

10.7892/boris.76173

URI:

https://boris.unibe.ch/id/eprint/76173

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