Building the capacity for learning and change through reflective conversation

Coghlan, David; Jacobs, Claus Dietrich (2005). Building the capacity for learning and change through reflective conversation. International Journal of Action Research, 1(2), pp. 243-262. Mering: Hampp

Preview

Text 2_05_Coghlan_Jacobs.pdf - Published Version Available under License Publisher holds Copyright. Download (144kB) | Preview

Conversation is central to the process of organizational learning and change. Drawing on the notion of reflective conversation, we describe an action research project, "learning through listening" in Omega, a residential healthcare organization. In this project, service users, staff, members of management committees, trustees, managers, and central office staff participated in listening to each other and in working together towards building capacity for creating their own vision of how the organization could move into the future, according to its values and ethos. In doing so they developed ways of engaging in reflective conversation that enabled progress towards a strategic direction.

Interest & Impact

Downloads

54 since deposited on 24 Oct 2005
6 in the past 12 months

Citations

5 Citations in Web of Science ®
6 Citations in Scopus

Search

in Google Scholar™

Services

Actions (login required)

Edit item

Actions (login required)

Edit item