Subtly offending feedback

Krings, Rabea; Jacobshagen, Nicola; Elfering, Achim; Semmer, Norbert K. (2015). Subtly offending feedback. Journal of Applied Social Psychology, 45(4), pp. 191-202. Wiley-Blackwell 10.1111/jasp.12287

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Providing acceptable negative feedback is difficult because it may threaten the receiver's self-esteem. Studies have established that destructive feedback elicits stronger negative reactions than constructive feedback. However, these destructive conditions were quite strong, implying a clear threat to the self. Because of the importance of protecting one's self-concept, negative evaluations might be provoked by more subtle cues. Such cues should also be detected by observers. We developed three variants of subtly offending feedback in which mistakes appeared disproportionately serious. In an experimental pilot study, 132 student observers judged the fairness of feedback given to another student. The subtly offending conditions were evaluated as less fair than constructive feedback but as more fair than destructive feedback.

Item Type:

Journal Article (Original Article)

Division/Institute:

07 Faculty of Human Sciences > Institute of Psychology > Work and Organisational Psychology

UniBE Contributor:

Krings, Rabea; Jacobshagen, Nicola and Elfering, Achim

Subjects:

100 Philosophy > 150 Psychology
300 Social sciences, sociology & anthropology

ISSN:

0021-9029

Publisher:

Wiley-Blackwell

Language:

English

Submitter:

Christin Gerhardt

Date Deposited:

24 Aug 2016 15:22

Last Modified:

24 Aug 2016 15:22

Publisher DOI:

10.1111/jasp.12287

BORIS DOI:

10.7892/boris.86236

URI:

https://boris.unibe.ch/id/eprint/86236

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