The role of social support in human-automation interaction.

Sauer, Juergen; Sonderegger, Andreas; Semmer, Norbert K (2024). The role of social support in human-automation interaction. Ergonomics, 67(6), pp. 732-743. Taylor & Francis 10.1080/00140139.2024.2314580

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This theoretical article examines the concept of social support in the context of human-automation interaction, outlining several critical issues. We identified several factors that we expect to influence the consequences of social support and to what extent it is perceived as appropriate (e.g. provider possibilities, recipient expectations), notably regarding potential threats to self-esteem. We emphasise the importance of performance (including extra-role performance) as a potential outcome, whereas previous research has primarily concentrated on health and well-being. We discuss to what extent automation may provide different types of social support (e.g. emotional, instrumental), and how it differs from human support. Finally, we propose a taxonomy of automated support, arguing that source of support is not a binary concept. We conclude that more empirical work is needed to examine the multiple effects of social support for core performance indicators and extra-role performance and emphasise that there are ethical questions involved.

Item Type:

Journal Article (Review Article)

Division/Institute:

07 Faculty of Human Sciences > Institute of Psychology > Work and Organisational Psychology

UniBE Contributor:

Semmer, Norbert Karl

Subjects:

100 Philosophy > 150 Psychology
300 Social sciences, sociology & anthropology

ISSN:

0014-0139

Publisher:

Taylor & Francis

Language:

English

Submitter:

Pubmed Import

Date Deposited:

06 Mar 2024 15:09

Last Modified:

22 May 2024 00:13

Publisher DOI:

10.1080/00140139.2024.2314580

PubMed ID:

38414262

Uncontrolled Keywords:

Social support automation extra-role performance human-machine interaction performance

BORIS DOI:

10.48350/193575

URI:

https://boris.unibe.ch/id/eprint/193575

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