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Knolmayer, Gerhard; Sini, Viola; Chelnokova, Polina (2013). Fulfilled and missed requirements for online reservation systems: an empirical investigation of Austrian and Swiss hotels. In: Aaron, Marcus (ed.) Second International Conference on Design, User Experience and Usability. Lecture Notes in Computer Science: Vol. 8015 (pp. 221-230). Berlin: Springer 10.1007/978-3-642-39253-5_24
