Celuch, Kevin G.

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Zaugg, Alexandra (2008). Why Do Customers Complain Online? Determinants Explaining the Propensity to Complain Online. In: Godwin, Stephen A.; Celuch, Kevin G.; Taylor, Steven A. (eds.) Proceedings of the Consumer Satisfaction, Dissatisfaction and Complaining Behavior Conference (pp. 215-239). CS/D&CB

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