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Bandi, Monika; Hämmerli, Sarah Julia (2018). Reviewing TripAdvisor and Co.: a quality analysis of hotel review sites. Anatolia, 29(4), pp. 518-528. Routledge, Taylor & Francis Group 10.1080/13032917.2018.1451350
Hämmerli, Sarah Julia (2018). Reading the Stars - Do Guests Value What the Hotel Classification Ensures? : An empirical analysis of the relationship between objective classification outcomes and subjective online guest ratings for hotels in Switzerland (CRED-Bericht 17). Bern: CRED - Center for Regional Economic Development
