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Heinze, J; Matt, C (2018). Reducing the Service Deficit in M-Commerce. How Service-Technology Fit Can Support Digital Sales of Complex Products. International journal of electronic commerce, 22(3), pp. 386-418. Taylor & Francis Group 10.1080/10864415.2018.1462940
Köster, A; Matt, C; Torremante, L; Hess, T; Heinze, J (2016). Vertrauensbildung durch soziale Empfehlungen : zur Rolle von Empfehlungssystemen im M-Commerce. Informatik-Spektrum, 39(2), pp. 147-154. Springer 10.1007/s00287-016-0955-8
