Isaias, P.

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Jäggi, Natalie; Zaugg, Alexandra (2006). The Impact of Customer Loyalty on Complaining Behaviour. In: Isaias, P. (ed.) WWW/Internet 2006. Proceedings of the International Conference. Volume II. Murcia, Spain, Octobre 5-8, 2006 (pp. 119-123). IADIS Press

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