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Fux, Michael; Noti, Martina; Myrach, Thomas (2006). Quality of feedback to e-mail requests - an explorative study in alpine tourism destinations. In: Hitz, Martina; Sigala, Marianna; Murphy, Jamie (eds.) Information and Communication Technologies in Tourism 2006 : Proceedings of the International Conference in Lausanne, Switzerland (p. 370). Wien: Springer 10.1007/3-211-32710-X_50
