Can we Trust Consumers’ Survey Answers when Dealing with Insurance Fraud?

Fiederling, Kerstin; Schiller, Jörg; von Bieberstein, Frauke (2018). Can we Trust Consumers’ Survey Answers when Dealing with Insurance Fraud? Schmalenbach business review : sbr, 70(2), pp. 111-147. Springer 10.1007/s41464-017-0041-z

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Consumer surveys (e. g., questionnaires, telephone surveys) are important means to measure the acceptability and willingness to commit insurance fraud as well as related influencing factors. However, for such a sensitive issue, it is unclear to what extent individuals’ stated attitudes correspond to actual behavior. We use a two-stage within-subject procedure that consists of an experiment and a questionnaire. In the experiment, participants are incentivized and have the opportunity to commit fraud by claiming losses that have not occurred or by exaggerating occurred losses. When comparing participants’ behavior in the lab experiment with their answers to a standard survey, we do not find a strong correlation between self-stated attitudes toward insurance fraud and behavior in the experiment.

Item Type:

Journal Article (Original Article)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Organization and Human Resource Management > Organisation

UniBE Contributor:

von Bieberstein, Frauke

Subjects:

600 Technology > 650 Management & public relations
300 Social sciences, sociology & anthropology > 330 Economics

ISSN:

1439-2917

Publisher:

Springer

Language:

English

Submitter:

Claudia Probst

Date Deposited:

07 Jun 2018 08:05

Last Modified:

24 Oct 2019 20:51

Publisher DOI:

10.1007/s41464-017-0041-z

BORIS DOI:

10.7892/boris.117061

URI:

https://boris.unibe.ch/id/eprint/117061

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