Online Complaint Management at Swisscom: A Case Study

Zaugg, Alexandra (2008). Online Complaint Management at Swisscom: A Case Study. Management online review MORE(2008), pp. 1-18. London: Oxford Management Publishing Ltd

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Item Type:

Journal Article (Original Article)

Division/Institute:

03 Faculty of Business, Economics and Social Sciences > Department of Business Management > Institute of Information Systems

UniBE Contributor:

Zaugg, Alexandra

ISSN:

1996-3300

Publisher:

Oxford Management Publishing Ltd

Submitter:

Factscience Import

Date Deposited:

04 Oct 2013 15:00

Last Modified:

15 Aug 2014 14:02

URI:

https://boris.unibe.ch/id/eprint/26106 (FactScience: 65740)

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